About Us
Contact Us
Please contact one of our customer services teams for help or information on any of our products and services.
Please note we are not able to assist customers face to face at our Manchester office.
Opening Hours:
8.30am to 5.00pm Monday – Friday (excluding bank holidays)
Savings Customer Service:
Phone: 0161 923 8065
Email: savings@themanchester.co.uk
Post: Manchester Building Society, Savings, 125 Portland Street, Manchester, M1 4QD
Mortgage Customer Services
Phone: 0161 923 8030
Email: mcs@themanchester.co.uk
Post: Manchester Building Society, Savings, 125 Portland Street, Manchester, M1 4QD
For general enquiries contact our Manchester office
Manchester Office:
Phone: 0161 923 8000
Email: info@themanchester.co.uk
Post: Manchester Building Society, 125 Portland Street, Manchester, M1 4QD
MBS record and monitor telephone calls for training, quality control and regulatory purposes and to improve our customer service standards.
For press and media enquiries:
To make a complaint:
If you do not think we have treated you fairly, you can complain by telephone or in writing to any of the contact details listed above.
Financial Ombudsman Service:
If your complaint is not dealt with to your satisfaction, you may then take it to the Financial Ombudsman (FOS). The FOS provides a free and independent service for consumers, and can be contacted at:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone: 0800 023 4 567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk